wpe7.jpg (7892 bytes)

Home Up Contents

Verification

Verification
Total Call Record
Network Call Recorder
Technical Specs

 

octelcol.jpg (19212 bytes)

lucentcl2.jpg (25441 bytes)

ivilogoheader.gif (3611 bytes)

Voice Verification and
Voice Logging Systems 

Text Box:  ComTek’s Voice Verification Voice Recording (VVR) System is built to provide call-logging capacity for a large number of agents who each need a small amount of recording time.

 The VVR is ideal for applications such as:

*  Recording customer sales agreements in a telemarketing house,

*  Supervisor monitoring of random agent calls

*  Agent Initiated Recording

 

The VVR consists of four components:

*  The Supervisor Interface – Allows for scheduling of silent monitoring by a supervisor of selected agents.

*  The API / Workstation Recording Interface – Allows the agent to start and stop the recordings on demand from their workstation.  The API may be called from within a customer’s application, allowing for the automatic start of recording from within the agent's call scripts.

*  The Playback Interface – Allows for selection of all recordings made by the system based on your criteria.  Any workstation with a SoundBlaster compatible sound card, and network access to the recording storage location, may serve as a Playback workstation.  Any number of Playback workstations may be configured on the system.

*  The Recorder – A Windows NT 4.0 server using industry standard hardware and an optional Computer Telephony Interface (CTI) connection to the switching platform.  Both Digital and Analog interfaces to the switch are supported.  Many switching platforms do not require a CTI Interface!

For Technical Specifications, Click here

Home IVR Systems Development Tool AGE Call Logging CTI System Screen Phone Skill  Routing

Send mail to sales@comtek-intl.com with information requests.
Send mail to webmaster@comtek-intl.com with questions or comments about this web site.
Last modified: February 16, 2000