ComTek’s Total Call Recording System (TCR)
This system is designed with the capacity to provide call logging for agents who need all of their calls logged all of the time.
The TCR is ideal for applications such as:
Recording calls for a Call Center verifying long distance switches,
Recording transactions in financial institutions where all calls
Agent Initiated Recording
Supervisor Break in monitoring
The TCR consists of five components:
The Supervisor Interface – Allows for scheduling of silent monitoring by a supervisor of selected agents.
The API/Workstation Recording Interface – Allows the agent to start and stop the recordings on demand from their workstation. The API may be called from within YOUR applications, allowing for the automatic start of recording from within your call scripts.
The Playback Interface – Allows for selection of all recordings made by the system based on your criteria. Any workstation with a SoundBlaster compatible sound card, and network access to the recording storage location, may serve as a Playback workstation. You may have as many Playback workstations as you require.
The Recorder – A Windows NT 4.0 server using industry standard hardware and an optional Computer Telephony Interface (CTI) connection to your switching platform. Both Digital and Analog interfaces to the switch are supported. Many switching platforms do not require a CTI Interface!
The Telephone interface – Connects between the agent telephone and the TCR to provide leveling and amplification of the signal.
For Technical Specifications, Click here
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