products are designed to provide the foundation tools to enable our customers to rapidly
of the benefits of our solutions.
Interactive Voice Response Systems
- Turnkey IVR systems in 4, 24, 48 port and up configurations. ComTek systems are open
and standards based. IVR systems are delivered network ready and with applications
designed to meet your specifications. We offer on site design consulting,
professional voice and installation as system options!
- Digital Call Logging Systems
- ComTek’s Digital Voice
Logging Systems are the most scalable and open systems provided within the
industry. With MORE than 50,000
hours of hard disk voice storage available, ComTek’s Digital Voice Logging
systems are unparalleled in the industry. Scaleable
from one to thousands of recording stations, ComTek’s logging systems provide
open voice storage, using the industry standard WAV format.
Skills Based Routing (SBR)
- Skills Based Routing or SBR provides routing of calls based
on the skills required by the call. A computer first answers the call and asks the caller
to supply information about the callers needs. This information is matched to each
agents abilities and availability and the call is routed. Rules allow skills to be
required, prioritized and weighted. Time based rules alter the calls requested skills to
allow less able agents to handle a call without imposing an excessive hold time on the
Computer Telephony Integration System (CTIS)
- This is the "Wiring Harness" for the call center. This provides the
sophisticated connectivity between
the computer system and the telephone system to integrate these two communications
provides the ability for, Screen Pops, Skills Based Routing, Event Tracking, and
- Telephone on the workstation provides interaction with your telephone and your desktop
display incoming calls and match the with your internal or external database. You may also
outbound call lists to be dialed from your computer system.