Interactive Voice Response Development
ComTek International Inc. develops Interactive Voice Response systems on various platforms.
An Interactive Voice Response System is designed to automate a wide range of services and data requests. Customers, potential customers, and employees can call into your organization or department, using a touch-tone telephone. A caller can ask questions, and make requests for information which can be instantly responded to, through voice, fax back, call back, pager or e-mail back. More sophisticated IVR solutions allow the user to manipulate and modify data that resides on a computer. Some of these solutions include:
· Account balances and transfers
· Account payments
· Benefits Enrollment
· Marketing surveys
· Order entry and processing
· Personnel screening and recruiting
· Scheduled Outcalling
· Speech Recognition
· Time scheduling
How it works ComTek works with the customer to understand the specific requirements to meet the demands of the application. A scope of work is developed that will outline the projected application, timelines to development, other resources required if any apply, and finally budgetary pricing. Upon acceptance of the scope of work, ComTeks IVR specialists will meet with the customer to develop a thorough design specification for the application or modification. Once the application/modifications have been documented, ComTek will provide the customer with a firm fixed price for the work to be done. Any deviations from the original budgetary estimate will be documented. ComTeks standard turnaround for new script development is 30 days. ComTek will also work on a time and materials base for maintenance of existing application and other customer needs.
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